Our flagship service and core competency is Live Order Validations.
Shortly after your customer places an order
with you online, one of our live order validation agents will make
contact with that purchaser to validate the data points in their
order. If your customer corrects, or wants to update any of the
information that they used for their online order, then we will
send those corrections back via our Real
Time Postback, so that
you can correct it with your fulfillment before the
order goes out. This will significantly help your chargebacks as
more customers will be getting their orders on time and as expected.
This will also save you on wasted shipping costs.
Of course if your customer claims fraud then
we will also post that back to you in real time so that investigations
into the traffic source can commence immediately. With our Real
Time Postback, if a
customer claims fraud you will be able to cancel their order before it
gets settled to the merchant processor, and this will significantly
reduce your chargeback ratio. A transaction that has not settled to
the merchant processor, cannot be charged back.
We can also verify the traffic type the customer was obtained from,
to ensure that it is the same traffic type that you are authorizing
your affiliates and marketing partners to use in acquiring you customers.
Our highly trained order validation agents create an engaging experience
with your customers that leaves them feeling that your organization
is one that cares about preventing fraud, and protecting the personal
information that they have entrusted your organization with.
Contact Us today
to speak with a client account specialist about how The Order Validation
Experts can help reduce your chargeback ratios, while increasing
your bottom line!
